Last Updated: April 5, 2022
As a user who sends a review via the Tellem App (a “Tellem User”) to a Subscriber, Your identity as a user of the Services, including your phone number, and all “tellems” (i.e. the reviews you send through the Tellem App) You send are anonymous with no identifying information associated with You as the person sending them (unless You provide that information in the tellem that you send). As a paid subscriber (“Subscriber”) who replies to a tellem received, the identity of the Subscriber is displayed and is not anonymous.
Any information or other data provided to or gathered by Feedback Worldwide is controlled by:
Feedback Worldwide, LLC
P.O. Box 115
Kingston, NJ 08528
(a) Traffic Data.
Like most website operators, Feedback Worldwide automatically gathers information of the sort that browsers automatically make available for users accessing the Website and Services, including: (i) IP addresses; (ii) domain servers; (iii) types of computers; (iv) types of Web browsers; and (v) time zone and geographic location (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify You.
(c) Personal Information.
(d) Information You Make Public.
The Website and Services may contain features (e.g. instant messages, electronic messaging, etc.) that permit You to upload, post, transmit, display, perform or distribute content, or other information, including Your Personal Information between Subscribers and Tellem Users. Any information that You choose to disclose by means of such features transmitting tellems and any replies may become public information over which Feedback Worldwide is unable to exercise control. You should exercise caution when deciding to disclose Your Personal Information by means of such features, and You agree to assume all responsibility for doing so.
(e) Mobile Device Information.
The Website and Services may collect: (i) information about the type, make, and model of Your device, the operating system You use on the device, browser type and specifications, the network service or wireless communication provider who connects Your device to a telecommunications system or systems, Your internet protocol address, and other unique identifiers assigned by third parties to Your mobile device, and (ii) Cookies (defined above), and visitor history. The Website and Services may access and collect information regarding the physical geographic location of your device.
(f) Transaction and Payment Data.
We gather additional information from You when You complete a checkout transaction or save payment preferences to Your Account. Such information may include your bank account number, credit card number, debit card number, expiration date, cvv, order number, billing data, or any other information submitted to us as part of your checkout transaction.
(g) Geolocation Information.
We may collect information about where You are located, both generally and at the time You access the Services. For example, we may collect Your billing or business address or ascertain Your approximate location from Your IP address.
(h) Other Information.
From time to time, we may collect other information from You, such as when You make a claim for a prize pursuant to a contest or other promotion run on the Services, when You request assistance from our customer service team, or when You voluntarily subscribe to promotions, reminders, or newsletters. You will always be asked for Your consent in advance of providing such other information, and we will not collect it without Your permission.
Feedback Worldwide may use the information identified in Section 2 for certain “business purposes” that are necessary to provide the Website and related Services and for certain “commercial purposes,” meaning a use that advances our business interests, such as marketing the Website and Services.
The following are the business and commercial purposes for which we may use Your information:
(a) To Improve the Website and Services. Feedback Worldwide analyzes Traffic Data and information gathered using Cookies to help Feedback Worldwide better understand who is using the Website and Services and how they are using it. By identifying patterns and trends in usage, Feedback Worldwide is able to better design the Website and Services to improve Your experience, and to provide You access to more relevant and interesting content. From time to time, Feedback Worldwide may release Traffic Data and information gathered using Cookies in the aggregate, such as by publishing a report on trends in the usage of the Website and Services. Feedback Worldwide does not attempt to link information gathered using Cookies to Personal Information.
(b) To Communicate with You, To Personalize Your Experience, To Advertise to You. Feedback Worldwide uses Your Contact, Demographic Data, and Geolocation to send You information about Feedback Worldwide and Feedback Worldwide’s’ products and services, and to contact You when necessary in connection with the Services. Feedback Worldwide uses Your Demographic Data to customize and tailor Your experience on the Website and Services. As with Traffic Data and information gathered using Cookies, from time to time Feedback Worldwide may release Demographic Data in the aggregate, such as by publishing a report on trends in the usage of the Website and Services.
(c) To Process and Complete Checkout Transactions, including when you sign up for a Subscription.
(d) To Secure the Website and Services, such as by detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and identifying and prosecuting those responsible for that activity.
(e) To Advertise Public Content to Others, such as by sharing your reviews or testimonials about us.
We may also use Your information, combined with that of other users, to create deidentified “Aggregate Information,” which is statistical information about all users or a subset thereof and is pseudonymized and deidentified, i.e., cannot be used to identify or relate back to you. Aggregate Information may be used by Feedback Worldwide for the purposes listed above. We may also use Aggregate Information to develop use cases that compare average industry trends.
In other words, we process Your data when necessary to perform our responsibilities under a contract with You (e.g., providing and processing payments for the services you have ordered), if we need to comply with a legal obligation, if necessary for the purposes of legitimate interests unless they are overridden by Your interests or rights, to protect the vital interests of users, or when we have Your consent to do so, which you may withdraw by contacting us as outlined below.
Disclosure Practices. Except under the following circumstances, Feedback Worldwide will keep Your Personal Information private, and will not share it with third parties.
By registering for the Website and/or Services and/or by providing Your name and email address through the Website or Services, You hereby consent to receive electronic communications, including instant messages within the Tellem App whether it is web based or mobile, from other users of the Website and Services. Such electronic communications can only be between a Subscriber and a Tellem User, or a Subscriber and another Subscriber, but not between two or more paid/non-paid Tellem Users.
By registering and sending a tellem through the Website and/or Services You hereby consent to receive, and openly and knowingly solicit, electronic communications, including instant messages from Feedback Worldwide Subscribers to whom You sent a tellem regarding their surveys, services, including offers, promotions, and other related matters. You may opt-out of receiving electronic communications from a Subscriber at any time by using the “block” feature contained in the Services.
Feedback Worldwide has implemented and maintains reasonable security procedures and practices to protect against the unauthorized access, use, modification, destruction or disclosure of Your Personal Information. However, no data transmission over the internet can be 100% secure. As a result, to the extent permitted by law, we do not guarantee or warrant the security of any information You transmit to or from our Website and Services, and you do so at your own risk. The security of Your Personal Information also depends on You. You should protect and refrain from sharing Your sensitive Personal Information and immediately notify us or impacted third parties of any suspected data breach.
You must promptly notify us if Your credit card information, user name or password is lost, stolen or used without permission. In such an event, we will remove that credit card number, user name or password from Your Account and update our records accordingly. To notify us, you may email us at email@example.com with the subject line “Lost/Stolen [credit card information/account information]”.
Although Feedback Worldwide’s practices may not constitute a “sale” of Personal Information, You have the right to direct us to not use Your information for these practices. You may do so by disabling Cookies and other tools or visiting informational websites, as outlined above, or contacting us.
Process for Making a Request
To protect Your privacy and security, we may take reasonable steps to help verify Your identity before granting access, making corrections, providing you with information, or deleting information.
California residents have the following rights under California privacy laws:
In addition, under California’s “Shine the Light” law, California residents who provide information to the Website may request certain information regarding our disclosure of Your information to third parties for their direct marketing purposes.
If You are visiting the Website or Services, Your connection will be through and to servers located in the United States, and all information You provide will be processed and securely maintained in our web servers and internal systems located within the United States. By using the Website or Services, You authorize and consent to the transfer of personal data to the United States and its storage and use as specified above when you provide such information to us.
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that Your browsing is not tracked. We do not respond to DNT requests.
If you would like to access, correct, amend, or delete any Personal Information we have about You, make a complaint, or simply want more information, please contact us. You may contact us at firstname.lastname@example.org.